- 1 Request Details -
- 2 Requester's & Delivery Details Requester's Details
- 3 Summary
- 4 Acknowledgement
- 5 Payment
Request Details
Certificate Details
Embassy or Government Agency Details
Purpose
Requester's Details
Select Delivery or Pick up*
Please select either Delivery or Pick Up at LBC Branch.Select LBC Branch
Philippines Delivery Address
Delivery Address
DFA PFSP Delivery Address
Enter correct zip code to avoid unnecessary delays in delivery Find It
Your delivery address is not serviceable by the courier.You may choose to pick up your certificate at any LBC branch of your choice or change your delivery address.
Request Summary
Uploaded Documents
Delivery/Requester's Address
Philippines Delivery Address
DFA PFSP Delivery Address
ADDRESS LINE 1 | ADDRESS LINE 2 | LOCATION |
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Important Reminder for DHL Express delivery: You need to create a shipment via the DHL Express website. Please follow these instructions. After you have created a shipment you will be required to enter the Piece Number and the Confirmation Number, which are found in the DHL Express waybill, before you can proceed with payment.
If you want to avail of DHL Express delivery, click here.
If we do not receive the DHL Express waybill within three (3) days from PSA Serbilis payment, your document(s) will be delivered via PHLPost.
Request Summary
CERTIFICATE TYPE | DOCUMENT OWNER'S NAME | EVENT DATE | EVENT PLACE | NUMBER OF COPIES | AMOUNT |
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IMPORTANT
Civil Registry documents can only be issued to:
- The owner himself or through a duly authorized representative
- His/her spouse, parent, direct descendants, guardian or institution legally-in-charge of him/her, if minor
- The court or proper public official whenever absolutely necessary in administrative, judicial or other proceedings to determine the identity of a person
- In case of the person’s death, the nearest of kin
If you are the document owner and you are unable to receive the document, you may authorize a representative to do so on your behalf. Your authorized representative will have to present the following to the courier:
- Your signed authorization letter/Special Power of Attorney (SPA), stating the facts of the requested documents, number of copies and purpose
- Your valid ID (with photo and signature), including PhilID
- The valid ID (with photo and signature) of your authorized representative, including PhilID
Note: The requester shall only be allowed to submit up to two (2) requests for non-related individuals.
All PSA Serbilis requests that remain unpaid/waiting for payment for sixty (60) days or more will be discarded in the system. Please do not pay using the old Reference Number. If you need your PSA certificate, please fill out a new online application form and pay through our accredited payment channels within 60 days.Thank you for your continued patronage.
Request Summary - Viewable Online
Type | Name | Event Date | Event Place | Copies | Amount Due |
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NA |
Select Payments
Credit Card Payment
Offline Payment
Terms and Conditions
PAYMENT FOR REQUESTS FOR DELIVERY :
1. PSA Serbilis accepts requests for delivery within and outside the Philippines.
• LOCAL REQUEST: delivery destination is within the Philippines; PHP 330.00 per copy for copy issuance of birth, marriage and death certificates, and PHP 430.00 per copy for Certificate of No Marriage Record (CENOMAR) and Certificate of No Death Record (CENODEATH). The additional PHP 30.00 serves as the Documentary Stamp Tax (Sections 173 and 188 of the Tax Code, Revenue Memorandum Order 13-2008 and Revenue Regulations No. 4-2018) per copy issued.
• FOREIGN REQUEST: delivery destination is outside the Philippines; USD 20.30 per copy for copy issuance and USD 25.30 per copy for CENOMAR and CENODEATH.
2. PSA Serbilis uses the credit card payment facility of PesoPay. Unisys Managed Services Corporation will appear in the credit card statement and in the official receipt(s).
3. It is possible that the fee will be reflected in the requester's credit card statement of account before the document is received.
PAYMENT FOR REQUESTS FOR PICK UP AT PSA OUTLET :
1. PSA Serbilis accepts the following requests for payment via Land Bank of the Philippines and document(s) is for pick-up at PSA outlet:
Copy issuance - birth/marriage/death - PHP 155.00
Viewable Online - birth/marriage/death - PHP 130.00
CENOMAR/CENODEATH - PHP 210.00
Viewable Online - CENOMAR/CENODEATH - PHP 185.00
Online payment is not available for Viewable Online requests. Viewable Online requests must be paid at a PSA outlet.
2. PSA Serbilis uses the online payment facility of Land Bank of the Philippines.
3. It is possible that the fee will be reflected in the requester's account before the document is received.
REFUND AND CANCELLATION :
After payment is made, requests cancellation can no longer be accepted. PSA Serbilis adopts a NO REFUND and NO CANCELLATION policy for all its services.
ORDER FULFILLMENT :
1. Only paid requests shall be processed.
2. All certifications issued by PSA are considered rendered service. All requests submitted via PSA Serbilis and paid through the available payment channels will undergo processing under the Civil Registry System of PSA. Thus, these constitute rendered service, whether requests result to positive issuances or certifications (negative).
3. Returned mail delivery is also considered as rendered service. This includes wrong mailing address provided by requester, resident transferred to another address, and any other related circumstances.
4. For requests to be delivered within the Philippines:
4.1 Birth Certificates :
Only the following are authorized to receive birth certificates:
(a) the owner of the birth certificate;
(b) his/her parent;
(d) his/her direct descendant;
(e) his/her legal guardian/institution-in-charge, if minor.
If the document owner is a minor, only his/her parent or guardian can receive or authorize the receipt of delivery of the birth certificate. The receiving party must present a valid ID. If the receiving party is the guardian of the document owner, a valid ID and proof/declaration of guardianship must be presented.
If the receiving party is not any of the abovementioned persons, an authorization letter and the ID of the authorized person together with the receiving party's valid ID are required to be presented.
4.2 Marriage and Death Certificates, and CENOMAR
As per PSA Office Memorandum No. 2017-050, these documents can only be issued to:
(a) the owner himself or through a duly authorized representative
(b) his/her spouse, parent, direct descendants, guardian or institution legally in-charge of him/her, if minor
(c) the court or proper public official whenever absolutely necessary in administrative, judicial or other official proceedings to determine the identity of a person
(d) in case of the person’s death, the nearest of kin
5. For delivery destinations within the Philippines, processing and delivery of paid requests takes about three (3) to nine (9) working days after receipt of payment. For delivery destinations outside the Philippines, processing and delivery will take six (6) to eight (8) weeks after receipt of payment.”
Please upload the necessary documents
File Format: PNG, JPEG or PDF
File Size: 750 KB
NOTE: The submission of valid identifications (IDs)/identity documents of the document owners in the issuance of civil registry documents/certifications is required. AUTHORIZED REPRESENTATIVE IS REQUIRED TO SUBMIT HIS/HER VALID ID, THE DOCUMENT OWNER'S VALID ID, AND LETTER OF AUTHORIZATION.
Consent and Confirmation
I affirm that I am the document owner / legal representative of the owner of the requested PSA certificate. I attest that the above information are true and accurate based on my own personal knowledge. I acknowledge that the PSA certificate(s) from this application is intended for delivery to my requested DFA PFSP and/or specified Philippines address. I further understand that:
- Any missing/invalid requirements such as IDs and letter of authorization will result to delay in processing of my requests and that the request is processed only upon successful submission of the requirements.
- Any incorrect information will result to unsuccessful delivery of my PSA certificate(s).
- For request for e-copy, completion of the request is upon delivery of a copy of the image of my PSA certificate(s) to DFA PFSP and my specified email address.
Please confirm if the following details are correct
Requester’s Name : | ||
Delivery Address : | Philippines Delivery Address : | |
DFA PFSP Delivery Address : | ||
Telephone/Mobile Number : | ||
Email Address : |
Delivery schedule is 8:00 AM to 5:00 PM Monday to Friday (except holidays).
Consent/Confirmation - I affirm that I am the document owner / legal representative of the owner of the requested PSA certificate. I attest that the above information are true and accurate based on my own personal knowledge. I further understand that since the delivery segment of the PSA Serbilis is being undertaken by a third-party courier service, the contact and delivery information I provided may be shared or disclosed to them for delivery purposes. Hence, I hold PSA Serbilis free from any damage or liability for unsuccessful delivery or misdelivery to an unauthorized or wrong recipient resulting from any incorrect or insufficient information provided by me.
DISCLAIMER
The actual processing, handling, and printing of your requested documents are efficiently managed by PSA Serbilis, but for the actual delivery of which, PSA Serbilis engages the following third-party courier service providers for the delivery of the PSA certificate(s):
- 2GO Express and LBC Express for requests for delivery within the Philippines
- Philippine Postal Corporation (PHLPost) for requests for delivery to other countries
- DHL Express for requests for expedite delivery to other countries
These couriers are bound by their respective contracts with PSA Serbilis, including their liabilities in cases of damage or loss, or improper or mishandling of documents in general. Therefore, inasmuch as we have controls in place to ensure that these third-party service providers will deliver the requested documents in the most efficient and timely manner, all these depends on their respective personnel. Therefore PSA Serbilis assumes no liability in case of damage or lost shipments of your requested documents. Nevertheless PSA Serbilis assures that it will take the necessary measures in order to fulfill our contractual obligation to produce and deliver the document/s you requested. For further questions, please email info@psaserbilis.com.ph. Or you may please refer to the courier’s website for details of their Terms & Conditions and Privacy Policy.
- 2GO Express: https://express.2go.com.ph/
- LBC Express: https://www.lbcexpress.com/
- PHLPost: https://www.phlpost.gov.ph/
- DHL Express: https://www.dhl.com/ph-en/home.html
ACCEPTANCE
As a PSA Serbilis customer, I accept the above-mentioned with full knowledge of my rights, duties, and consequences attendant to this application including the requirements or processes under the policies of PSA Serbilis and pertinent laws.
Please confirm if the following details are correct
No. of copies: | |
Name (Maiden Name if Married Female): | |
Sex: | |
Place of Birth: | |
Date of Birth: | |
Father's Name: | |
Mother's Maiden Name: | |
Purpose: | |
Particulars: | |
Country: |
I confirm that the details above are correct and shall appear on the CENOMAR document.
PSA Serbilis Delivery to Other Countries
Please note that:
- DHL Express delivery cost shall be charged to your account and it is separate from the PSA Serbilis fees.
- Get a 30% discount on shipping rates when using DHL Express. Please visit the DHL Express website to check the rates and transit times: DHL Express rates.
- DHL Express waybill information is required prior to PSA Serbilis payment.
- No DHL Express waybill, no pickup and delivery. PSA Serbilis is not liable for non-delivery of your document due to non-submission of your DHL Express waybill.
- PSA Serbilis will not be liable for the misdelivery and/or loss of documents; any issue regarding delivery should be coordinated by you directly with DHL Express.
- The recipient name entered in the DHL Express booking must be the same as the requester’s/document owner’s.
DHL Express Waybill Information
Before proceeding to payment, please enter the following information that can be found on your DHL Express waybill. To find this information, you can check the job aid.
If you do not have this information, please create a shipment via the DHL Express website. For the steps to create a shipment, please click here.
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