PAYMENT
1. PSA Serbilis accepts requests for delivery within and outside the Philippines.
Fees are inclusive of processing, delivery and government taxes, including PHP 30.00 Documentary Stamp Tax (Sections 173 and 188 of the Tax Code, Revenue Memorandum Order 13-2008 and Revenue Regulations No. 4-2018) per copy issued.
2. PSA Serbilis uses the credit card payment facility of PesoPay. Unisys Managed Services Corporation will appear in the credit card statement and in the official receipt(s).
3. It is possible that the fee will be reflected in the requester's credit card statement of account before the document is received.
REFUND AND CANCELLATION After payment is made, requests cancellation can no longer be accepted. PSA Serbilis adopts a NO REFUND and NO CANCELLATION policy for all its services.
ORDER FULFILLMENT
1. Only paid requests shall be processed.
2. All certifications issued by PSA are considered rendered service. All requests submitted via PSA Serbilis and paid through the available
payment channels will undergo processing under the Civil Registry System of PSA. Thus, these constitute rendered service, whether
requests result to positive issuances or certifications (negative).
3. Returned mail delivery is also considered as rendered service. This includes wrong mailing address provided by requester, resident transferred to another address, and any other related circumstances.
4. For the issuance and release of Civil Registry documents:
Only the following are authorized to receive birth certificates:
If you are the document owner and you are unable to receive the document, you may authorize a representative to do so on your behalf. Your authorized representative will have to present the following to the courier:
5. For delivery destinations within the Philippines:
For delivery destinations within Metro Manila, processing and delivery of paid requests take around three (3) to four (4) working days after receipt of payment; additional 5 to 7 days for areas that are outside of courier's standard serviceable areas.
For delivery destinations in other provinces, processing and delivery of paid requests take around six (6) to eight (8) working days after receipt of payment; additional 5 to 7 days for areas that are outside of courier's standard serviceable areas.
6. For delivery addresses outside the Philippines, processing will immediately follow after payment, however, delivery will be dependent on the services of Philippine Postal Corporation (PHLPost). For special courier services through DHL Express, delivery charges shall be to the requester’s/document owner’s account and shall be billed separately and directly by DHL Express.
UNPAID REQUESTS
All PSA Serbilis requests that remain unpaid/waiting for payment for sixty (60) days or more will be discarded in the system.
By availing the services of PSA Serbilis, I understand that I must have legal capacity for giving consent. Updated: Our Commitment As an Authorized Processor for the Philippine Statistics Authority, we value your privacy and we are committed to protecting it. The PSA retains ultimate responsibility for its compliance, and Unisys/PSA Serbilis’ compliance, with the Data Privacy Act of 2012. Unisys Managed Services Corporation is an accredited service provider of the Philippine Statistics Authority (PSA) as a personal information processor as defined under the DPA or applicable privacy law, for the request of PSA Civil Registry Documents by qualified and verified users through the Service The application process, as outlined on the website, has been approved by the PSA and conforms to the policies and regulations of the PSA for the processing of such Personal Data from data subjects. By using the PSA Serbilis services, you agree that you are bound by this Privacy Notice in fulfilling PSA Serbilis transactions - from submission of order, its acceptance, and its fulfillment without exception. If you do not agree to the updated Privacy Notice, you must stop accessing or using PSA Serbilis and its services. By using this Service, the user can request of the following PSA Civil Registry Documents, any other subsequently offered registry documents:
- Certificate of Live Birth (COLB)
- Certificate of Marriage (COM)
- Certificate of No Marriage (CENOMAR)
- Certificate of Death (COD)
Personal Information We Collect from You
In order to fulfill your request/s, we will have to collect some or all of the following personal/sensitive personal information from you: 1. Name 2. Place and Date of Birth (as applicable) 3. Place and Date of Marriage (as applicable) 4. Place and Date of Death (as applicable) 5. Sex 6. Name of Parent/s (as applicable) 7. Date of Registration (if records are late registered) 8. Residence or Postal Address 9. Email Address 10. Contact Number 11. Purpose of the Request 12. File Reference/Case Number (as applicable) 13. Interview Date (as applicable) 14.Name of Representative (as applicable) 15. Authorization Letter (as applicable) 16. Copy of valid ID (as applicable) This information is used to verify and/or match the PSA’s records for purposes of reproduction, issuance, proper delivery of the requested civil registry records, and to properly administer overall customer services including feedback communications and supports Unisys’ processes aimed at providing and enhancing quality services for customers. You must understand that all information that you provide in order to confirm and fulfill a request, or requests, is used to efficiently handle processing, payment and delivery. All the Personal Data collected is necessary to be able to process an application. If any of the above Personal Data per document type is not available, the application may not be able to be processed. Any willful misrepresentation of information to be able to secure a document will be subject to the policies of the Terms of Use and applicable laws. Personal Data will only be used for the application of PSA Civil Registry Documents from the PSA. The Personal Data will not be used for any other purpose than what it is intended for. The processing of Personal Data will be done through the PSASerbilis website following information security and data processing procedures approved by the PSA. Sharing/Disclosure of Personal Information Internal disclosure or sharing of information with any of our employees and/or officers is done only insofar as necessary for the purposes set out in the use of this website and availing of our services. Generally, we do not share or disclose personal and/or sensitive personal information outside our organization, except to our third-party courier service providers where we have to disclose addresses and contact numbers you have provided for the proper and efficient delivery of your requested document and government agencies and institutions as outlined below. Listed below are our current third-party courier service providers and the links to their respective Privacy Policies/Notices. In order to provide quality service, we may update this list as necessary. 1. 2GO Express - https://express.2go.com.ph/privacy-policy.asp 2. LBC Express - https://www.lbcexpress.com/privacy 3. PHL Post - https://www.phlpost.gov.ph/ 4. DHL Express - https://www.dhl.com/ph-en/home/footer/privacy-notice.html If you request this service, we provide electronic copies of documents requested to government agencies and institutions as authorized by the PSA to use Electronic Copies. During this process, all PSA certificates will be provided directly to the government agency or institution. Aside from the abovementioned, PSA Serbilis will not reveal any of your personal or sensitive personal information to any other person or entity at any time except where the disclosure is pursuant to an order of a court of competent jurisdiction, those explicitly allowed by law, or those instances where we need to establish, exercise or defend our legal rights against fraud and/or mitigation of risks and damages. If you are a resident or citizen of a country other than the Philippines, it is your responsibility to understand and comply with the provision of your Personal Data pursuant to the laws of your country of residence or citizenship, and Unisys/PSA Serbilis disclaim all liability with respect to your provision of your Personal Data for the purposes of using the portal to obtain PSA Civil Registry Documents. Cookies Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.Types of cookies we use
We use cookies for the following purposes:
- Essential cookies: These cookies are necessary for the operation of our website. They enable you to move around the site and use its features, such as accessing secure areas. Without these cookies, certain services on our website may not be available.
- Analytics cookies: We use Google Analytics to collect information about how visitors use our website. This information is used to compile reports and help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from, and the pages they visited.
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