PAYMENT 1. PSA Serbilis accepts requests for delivery within and outside the Philippines.

• LOCAL REQUEST : delivery destination is within the Philippines; PHP 330.00 for one copy of birth, marriage and death certificates, and PHP 430.00 for one copy Certificate of No Marriage Record (CENOMAR). Tiered pricing applies for multiple copies, refer to Payment page.
• PICK UP AT LBC BRANCH REQUEST : Delivery destination is an LBC branch within the Philippines; PHP 330.00 for one copy of birth, marriage and death certificates, and PHP 430.00 for one copy Certificate of No Marriage Record (CENOMAR). Tiered pricing applies for multiple copies, refer to Payment page.
• FOREIGN REQUEST : delivery destination is outside the Philippines; USD 20.30 per copy for birth, marriage and death certificates and USD 25.30 per copy for Certificate of No Marriage Record (CENOMAR).
• GOVERNMENT AGENCY E-COPY REQUEST : Delivery destination is the address of the government agency; PHP 300.00 per copy of birth, marriage and death certificates, and PHP 360.00 per copy of Certificate of No Marriage Record (CENOMAR).

Fees are inclusive of processing, delivery and government taxes, including PHP 30.00 Documentary Stamp Tax (Sections 173 and 188 of the Tax Code, Revenue Memorandum Order 13-2008 and Revenue Regulations No. 4-2018) per copy issued. 2. PSA Serbilis uses the credit card payment facility of PesoPay. Unisys Managed Services Corporation will appear in the credit card statement and in the official receipt(s). 3. It is possible that the fee will be reflected in the requester's credit card statement of account before the document is received.

REFUND AND CANCELLATION After payment is made, requests cancellation can no longer be accepted. PSA Serbilis adopts a NO REFUND and NO CANCELLATION policy for all its services.

ORDER FULFILLMENT 1. Only paid requests shall be processed. 2. All certifications issued by PSA are considered rendered service. All requests submitted via PSA Serbilis and paid through the available payment channels will undergo processing under the Civil Registry System of PSA. Thus, these constitute rendered service, whether requests result to positive issuances or certifications (negative). 3. Returned mail delivery is also considered as rendered service. This includes wrong mailing address provided by requester, resident transferred to another address, and any other related circumstances. 4. For the issuance and release of Civil Registry documents: Only the following are authorized to receive birth certificates:

• The owner himself or through a duly authorized representative
• His/her spouse, parent, direct descendants, guardian, or institution legally-in-charge of him/her, if minor;
• The court or proper public official whenever absolutely necessary in administrative, judicial or other proceedings to determine the identity of a person
• In case of the person’s death, the nearest of kin

If you are the document owner and you are unable to receive the document, you may authorize a representative to do so on your behalf. Your authorized representative will have to present the following to the courier:

• Your signed authorization letter/Special Power of Attorney (SPA), stating the facts of the requested documents, number of copies, and purpose.
• Your valid ID (with photo and signature), including PhilID.
• The valid ID (with photo and signature) of your authorized representative, including PhilID.

5. For delivery destinations within the Philippines: For delivery destinations within Metro Manila, processing and delivery of paid requests take around three (3) to four (4) working days after receipt of payment; additional 5 to 7 days for areas that are outside of courier's standard serviceable areas. For delivery destinations in other provinces, processing and delivery of paid requests take around six (6) to eight (8) working days after receipt of payment; additional 5 to 7 days for areas that are outside of courier's standard serviceable areas. 6. For delivery addresses outside the Philippines, processing will immediately follow after payment, however, delivery will be dependent on the services of Philippine Postal Corporation (PHLPost). For special courier services through DHL Express, delivery charges shall be to the requester’s/document owner’s account and shall be billed separately and directly by DHL Express. UNPAID REQUESTS All PSA Serbilis requests that remain unpaid/waiting for payment for sixty (60) days or more will be discarded in the system.